Cleaner Handbook

Read it top to bottom once, before your first job. On a job, The rooms is the part you work from.

Version 2026-08-v13 · vassal.llc/handbook

Welcome to Vassal

Welcome. We're glad you're here. This one page is the whole job: what it pays, what you bring, what a finished clean looks like, and where the lines are. There is nothing else you are measured on.

You are your own boss here. You're an independent contractor. You choose which jobs you take, you work your own hours, and you can clean for anyone else you like.

Our side: we find the work, price it, handle the customer, and pay you a flat rate per job that you see before you accept. Your side: clean to the standard on this page and tell us the moment something is wrong.

Before your first job

1
Sign the agreement
We text you a private link. It is the 1099 contractor agreement. Read it before you sign it.
2
Send your W-9
A second private link, which only appears once the agreement is signed. Filed once, never asked for again. You never email us a Social Security number.
3
Send your certificate of insurance
Its own link, and the same one you reuse whenever your policy renews. No cover yet? Tell us before you accept a job and we will talk it through.
4
We onboard you onto the scheduling app
We create your account, the app emails you an invite, and we walk you through it on a call. The whole procedure is below. That is the last step before work reaches you.

The scheduling app

One app on your phone runs the whole job: the offer, the address, the clock, the checklist, the photos and your pay. Download it when the invite email arrives and turn notifications on: that is how work reaches you. The whole procedure, start to finish, is below.

1
We offer you a job
You get a notification. Nothing is assigned to you without your say-so.
2
You say yes or no
Decline as many as you like. There is no quota and no penalty. Once you accept, a customer is expecting you.
3
The job tells you everything
Address, time window, what was booked, which extras were paid for, and the access notes. Read the notes before you drive.
4
You clock in at the property
On arrival, not on the way. The app records where you clocked in, only to confirm the job was attended. It never follows you between jobs.
5
The checklist is already there
It is built from the booking, so it already matches what the customer paid for. Work it room by room.
6
Photos upload inside the checklist
Before and after, every room, from the same doorway. The customer sees them. Check they uploaded before you drive away.
7
You clock out
Clock-out opens once the checklist is done. A finished checklist is what sends your pay.
8
Your pay is there too
You connect your own bank through the app, under Profile. We never see or hold your banking details. Every job you have been paid for is listed there, and each job is sent on its own once the clean is complete. There is no weekly payday to wait for.

The deal

Four terms. They do not change job to job.

Your jobs, your call

No quota. No penalty for declining a job.

Flat dollars per job

Rate shown before you accept. It does not change after. Extras on a booking add to it.

Paid after every job

Your pay is sent as soon as you clock out and your photos are in. There is no weekly payday to wait for. It usually reaches your bank 3 to 4 business days after the clean.

Problems: text (786) 746-6533

Same day.

What a job pays

Build the job you would actually take. Add-ons and square footage both raise the rate and the scheduled time.

Build a job — see what it pays

Bedrooms

Bathrooms

Square feet

1–999

Add-ons the customer bought — these pay too

You earn

$91.50

2h 50m scheduled

repeat customers pay less — your rate is unchanged

What you bring

You supply everything. Nothing is kept at the property and nothing is provided on site unless the booking notes say so.

Every job

In the car before you leave. No job is done without these.

Vacuum, with a hose attachment
Mop and a bucket
Broom and dustpan
Toilet brush and a scrub brush
Microfiber cloths, many of them
Sponges, non-scratch
Duster
Trash bags, one for every can you empty
Paper towels
Rubber gloves
A caddy to carry it room to room
All-purpose cleaner
Bathroom cleaner and a disinfectant
Degreaser, for the kitchen
Glass cleaner, for mirrors and glass tops
Stainless steel polish, for appliance fronts

Check the booking

Only for some jobs. The booking tells you which.

Oven cleaner, when inside the oven is on the booking
Grout brush, deep cleans and move-outs
Extendable duster, for fans and high fixtures on deep cleans and move-outs
Squeegee, when interior windows are on the booking
The right cleaner for that floor. Wood needs a different one than tile
Laundry detergent, when laundry is on the booking

Worth having

Not required, not chased. They make some jobs much faster.

An old toothbrush, for taps and tracks
A razor blade, for glass and paint spots
Disinfecting wipes
Spare spray bottles
A mask, for heavy or dusty work
Knee pads

Every job — the same twelve steps

Arrival to departure, in three parts. Steps 5–8 are the four rooms — the checklist for each is in The rooms.

Arrive · 1–4

1
Read the booking notes before you start
The notes tell you how to get in.
2
Clock in at the property
When you arrive, not while you drive.
3
Walk through the whole home once
Do this before you touch anything. See what is left out. You move it and clean under it, room by room.
4
Take and upload the before photosphoto
Stand in the doorway of every room and take a photo before you start. Photograph anything already broken and tag it Damages.

Clean the four rooms · 5–8

5
Kitchenphoto
10 checks →
6
Bathroomsphoto
9 checks →
7
Bedroomsphoto
6 checks →
8
Common areasphoto
7 checks →

Finish · 9–12

9
Take and upload the after photosphoto
Same doorway, same angle as the first photo.
10
Before you leavephoto
Lights off · trash out · doors and windows locked.
11
Anything you could not complete
Text (786) 746-6533 the same day. Say what you could not do and why. Or write it on the task.
12
Clock out

The photo rules — they protect you

Doorway, same angle, every time. Upload inside the step you are on. The customer sees the photos.
Damage photographed at arrival (step 4) is on record as already there. Without that photo, nothing shows it was there before you were.
Check your uploads before you drive away. A photo that did not upload shows on the photo task. That is usually bad signal. Add it again after the checklist.
Clock-out opens when the checklist is complete. The app sometimes clocks you out first. Finish the checklist anyway. Your pay needs it.

The rooms — every service, every time

Steps 5–8. Work one room to the end before starting the next, and photograph it before you move on.

Kitchen

10 checks · photo

Counters and backsplash
Sink, drain and faucet polished
Cabinet fronts and handles
Outside of the fridge, oven and dishwasher, and the handles
Stovetop with no grease, grates cleaned
Microwave inside and out
Table and chairs
Trash emptied, new bag in
Floors, including the strip under the cabinets
Move loose things, clean under them, put them back

Bathrooms

9 checks · photo

Toilet: bowl, seat, lid, hinges, base and behind it
Shower or tub scrubbed
Door tracks and glass
Sink, counter, faucet
Mirror with no marks
Cabinet fronts
Trash emptied
Floors, including behind the toilet
Move loose things, clean under them, put them back

Bedrooms

6 checks · photo

Beds made. Change the sheets when clean ones are left out for you.
Dust everything you can reach, including window sills and the headboard
Mirrors
Vacuum under the bed as far as you can reach
Floors vacuumed or mopped
Move loose things, clean under them, put them back

Common areas

7 checks · photo

Dust shelves, window sills and baseboards
Sofa and chairs vacuumed, cushions put straight
Under and behind furniture that moves
Switches, door handles and remotes wiped
Mirrors and glass tops, not window glass
Floors vacuumed and mopped
Move loose things, clean under them, put them back

What each service adds

Each one is the one before it, plus more. The four rooms above are in all three.

Standard clean

2h 15mthe core clean

The maintenance clean. Everything visible and everything touched.

Deep clean

3h 36m+8 more

Everything in a standard clean, plus the things a standard clean does not do.

Inside cabinets and drawers, where they're empty
Baseboards and door frames, wiped by hand
Window sills and tracks
Lights and ceiling fans you can reach
Vents and the cover over the stove fan
Behind and under appliances that move
Grout scrubbed, kitchen and bathrooms
Blinds dusted. Do not wash them one blind at a time.

We don't unpack cabinets. Full ones are left alone, and we'll tell you which.

Move-in / move-out

4h 36m+5 more

A deep clean in an empty home, plus what the landlord checks.

Inside every cabinet, drawer and closet, full ones too
Inside the fridge
Inside the oven
The dishwasher filter
Marks on walls that come off without taking the paint

Inside the oven and fridge are included. Landlords check both, so we don't sell them separately here.

The extras — sold on top of a service

What you earn when one is on the booking. Marked each means the customer can buy several — check the count, and you are paid for every one.

Inside the oven+$17.50 each
Already included on a move-in / move-out — not sold, and not paid, there.
Inside the fridge+$17.50 each
Already included on a move-in / move-out — not sold, and not paid, there.
Interior windows+$22.50
Laundry(per load)+$12.50 each
Restock paper goods(the customer supplies them)+$10
Heavy pet hair+$12.50
Dishes(sink load, washed and put away)+$12.50
- Everything in and around the sink washed, by hand or loaded into the dishwasher
- Clean dishes already in the dishwasher put away first, so there is somewhere to load
- Sink, drain and the counter around it wiped down after
- A sink load. Cabinets are not unpacked and a full kitchen is not a 20-minute job

You clean outside, behind and under things. Inside a fridge, oven or cabinet is extra work. Only do it when the booking says so.

Only do an extra when it is on the booking. Each extra pays you more. Do one for free and nobody gets paid, not even you. Text us and we add it.
Move-outs are inspected and a deposit depends on the result. Inside the oven and fridge are included on every move-out. Do them even when the booking does not list them.
Is the booking wrong? Wrong size, very dirty, or an extra is missing? Text us before you start and we fix it. You never pay for our mistake.
Re-Clean: free return visit. Fix what the job note names first and photograph it, then re-check the rest.

The lines

Never	Instead
The customer wants to pay you, asks a price, or complains	Text us. We deal with the money.
The customer asks for something not on the booking	Text us before you start it.
The home is not safe to work in	Stop and text us.
A ladder taller than two steps · roofs, gutters, outside walls · moving heavy furniture alone · blood or body fluids, mold, insects	Leave it and write it on the task.

Four things we can't work around.

Everything else we sort out together. Tell us early and it gets handled.

Photos not taken · A problem kept from us · Not turning up, with no message · Taking a Vassal customer privately

Questions: text (786) 746-6533 before starting.